We're Sorry to See You Go
 
Before you go...
 

These are unprecedented times. The challenges we are facing have created a level of uncertainty that can make it difficult to prioritize our spending. But now more than ever, it is essential to focus on your health. WW makes it easier to control what you can, and we have a community that cheers you on and has your back. Caring for yourself also means you can take better care of your family. Our mission is to make wellness accessible to all, not just the few. Take a look at our Stay Healthy Hub for the latest ideas from our experts. You deserve this for yourself, now more than ever. You’ve earned it.

 

We want to make sure you’ve experienced everything WW offers to help you reach your goals. Have you given these a try?

 

Connect

We’re #bettertogether! Our supportive members-only social network has tons of inspiring videos and photos (check out #nonscalevictory or #wwbros, if you haven’t already). We’re all in this, side by side (virtually, of course.) Check out this video to see how our members are leaning on each other.

 

An easy-to-use-app

The WW app makes tracking a breeze (and fun!), charts your progress, calculates SmartPoints® at the grocery store with an instant Barcode Scanner, and more. There’s even 24/7 Live Coaching so you can get answers to your wellness questions, anytime, anywhere.

 

Food you'll love

MyWW is our most customized program ever. Along with our science-based SmartPoints® system, you'll get a custom list of ZeroPoint™ foods within your Budget that you don't have to track or measure. This gives you total freedom in what you eat, while guiding you toward choices that will help you reach your goals.

 

Inspiration for your mind and body

Access personalized articles featuring the latest nutritional and behavioral science, as well as meal prep guides to fit your lifestyle. Plus, there’s WellnessWins™, our one-of-a-kind rewards program that celebrates your daily healthy habits with exclusive products and amazing services—and we’re always introducing exciting new tools and experiences. The more you use them, the more successful you’ll be.* So stick around! 

 

How do I cancel?
 
Cancel Online

We’ll be really sorry to see you go, but if you’d like to cancel your membership, you can do it here and it will be processed right away. This is the easiest and fastest way to cancel.
 

Cancel via phone

You can always call us at 1-800-651-6000 and a live agent will be happy to assist you.

When does cancellation take effect?
 

For multi-month Commitment Plans, an early termination fee applies if you cancel at any time prior to the end of the Commitment Plan period. Your cancellation will take effect at the end of the membership month in which you cancel. After the Commitment Plan period, cancellation takes effect at the end of the membership month in which you cancel.

For pre-pay Savings Plans, cancellation takes effect at the end of the initial plan period defined by the plan you purchased. After the initial plan period, cancellation takes effect at the end of the membership month in which you cancel.

For standard one month plans, cancellation takes effect at the end of the membership month in which you cancel.

 

If a special refund circumstance applies to you, see below.

 

What is the refund policy?


Monthly Pass and Total Access Member
Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you attended WW Workshops, participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. (2) If your membership is cancelled due to any of the following: pregnancy, medical reason, relocation (you move more than 15 miles from a Studio location) or a Studio closure and there is no other location within 5 miles of your new home or the closed Studio) prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee we may have charged, we will refund any unused portion of such period. In addition, in certain states you may have additional rights with respect to cancellation, as set forth in the Membership Agreement. Notwithstanding Section 14 in the Membership Agreement, you may always cancel using any of the methods, and for any of the reasons, as outlined above. (3) If we terminate your membership (as opposed to you canceling your membership), other than due to your violation of this Agreement, prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee, we will refund any unused portion of such period on a pro rata basis. (4) If you cancel your membership and are entitled to any refund pursuant to Section 6 in the Membership Agreement, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law.

Digital and Coaching Member
Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you participated in Coaching or logged onto the Website or Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. (2) If your membership is cancelled due to any of the following: pregnancy, medical reason prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee we may have charged, we will refund any unused portion of such period. (3) If we terminate your membership (as opposed to you canceling your membership), other than due to your violation of this Agreement, prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee, we will refund any unused portion of such period on a pro rata basis. (4) If you cancel your membership and are entitled to any refund pursuant to Section 3 of the Membership Agreement, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law.